Our Standard Operating Processes
To start with, the minute you make your first call, you will be connected to one of our very own dispatchers located in Orange County. Our dispatchers have several years of working experience in gutter cleaning and will give you the very best help & services.
We will take a look at your household using satellite imagery and having a short discussion together with you relating to the condition of the rain gutters and when these were last cleaned.
By using this details, we will provide a set price invoice to clean your rain gutters & clearing the downpipes, and when possible, additionally cleansing the leaves & debris from your roofing.
Following the phone call you will get an e-mail along with complete written paperwork. We will affirm the cost given over the phone and also the bid, outlining the break-down of cost, what job will be performed and when we will get the job done.
Our appointment scheduling team will likely have earlier worked the ideal route for them, so they are able to arrive at the job punctually and most cost effective that will allows us to provide you with the very best services and best value saving on gasoline as well as time.
They're going to call you 24 hours before your job is due to start and they'll provide you an arrival window for our professional to attend.
The cleaning specialist will introduce himself to you personally upon arrival, and if you've got time, we are going to walk around the property along with you and you may discuss any trouble spots.
Right before we start, we just take photos of all of the main regions we will be working in.
We will initially use the foliage blower to clean up debris & fallen leaves from the roof so this all cleared prior to cleaning the rain gutters. All fallen leaves will be picked up using our scoops & parcelled up.
All of our gutter cleaning specialists do the job with highest standards of cleanliness throughout the work. They're going to next commence cleaning the gutters using scooping equipment and bag up as they clear, which means no mess is left behind on the floor to eliminate later and have blow away.
With the gutters all clear we move to the downspouts, examining that they're free and also clear of obstructions, we have specific equipment and tools to clear any blockages that could be there, we will also locate obstructions that might not be obvious at initial look.
As soon as the job is complete, we will take photos of it & send them an email to you personally.
Additionally, you will get by e-mail, a bill & invoice for the work performed. There are lots of ways to pay. You can pay by credit card on the phone if you want or you can choose the payment link in the e-mail, by bank transfer, by cheque or by hard cash.
You will receive a call from us as soon as the job was finished to make sure you are content with the work and also that the job was finished towards the highest standards which we guarantee.
Should you be not satisfied with all the work that has been completed, we are going to be sure to support & resolve your concerns with no problem
At Ken's Gutters, we are perfectionists and so are very happy to provide each and every customer a 45-day assurance.
