Our Standard Operating Processes
To start with, the moment you make your first call, you will be connected to one of our very own dispatchers located in Polk County. Our dispatchers have several years of practical experience in gutter cleaning and can give you the best help and assistance.
We utilize satellite imagery to evaluate your home & speak about when your rain gutters were last cleaned out and what condition they're in right now.
A fixed price will then be given to you for the cleaning up of the roof structure when possible & clearance and cleaning up of the rain gutters and downpipes all-around your residence.
You will receive a duplicate of the offer with all the documentation towards the end of the call and this will validate exactly what we will perform, when we're going to do it and the amount it's going to cost you.
Our appointment scheduling team will have earlier worked the right route for our cleaners, so that they are able to arrive at the work immediately and most cost efficient which will allows us to give you the perfect service & very best cost saving on fuel as well as time.
Our team is going to call you 24 hours prior to the cleaning service commence the work and will give you an time space for our professional team appears, although a lot of our jobs are completed when the customer is not in the home
Often our tasks are done whilst the customer has gone out since we are only working on the outdoors of the house. However if you are staying in for us we're going to call you if for any reason if the timing varies.
If you're home once the gutter cleaner arrives, he will introduces himself and also request you to walk around the residence with him indicating any kind of key trouble spots to address.
Before we start off, we take photos of all the key regions we are going to be working in.
We will then initially use the foliage blower to clean dirt and leaves from the roof structure so all this cleared just before cleaning the rain gutters. All leaves are going to be picked up using our shovels & bagged up.
All of our gutter cleaners work with high benchmarks of cleanliness throughout the job. They are going to next start out clearing the gutters using scooping tools & bag up as they clean up, which means hardly any clutter is left behind on to the ground to clear up later and have blow aside.
Now, with all the rain gutters all cleaned, we turn to inspect the state of your downpipes, to see if they are clear of blockages and 100 % clear, our team is well-equipped with the proper tools to clear out obstructions that could be a problem for the water to move, furthermore, we are able to locate obstacles that may not be apparent or visible at first look
Once the job is complete, we will take pictures of it and send them an email to you.
Furthermore, we provide our bills and invoices by e-mail and you may choose to pay us by cheque, bank transfer, cash, or settlement link in secure email, - you may also pay by credit card over the phone if you like
We call up all of our customers following the job has been carried out to make sure that the job was done towards the very high benchmarks expected of us
Because we are perfectionists & conduct our cleaning work to exacting benchmarks, we are comfortable providing a 45 day no block warranty.
