Our Standard Working Procedures
Firstly, as soon as you do make your very first call, you'll be connected with one of our dispatchers situated in Orange County. Our dispatchers have several years of experience in gutter cleaning and will provide you with the best guidance & services.
We then will check at your house using satellite images & check with you when they were previously cleaned out, and also the condition of your rain gutters.
By using this data we're going to provide you with a price customized for your requirements to clean your gutters & downspouts and when feasible we will clean the leaves & debris from your roofing.
Following your call you will get an email along with full written documentation. We're going to confirm the price given over the telephone along with the bid, outlining the break-down of cost, what job is going to be performed and when we can finish the task.
All our jobs are completed quickly because of our knowledgeable appointment scheduling staff who will discover the best route for our gutter cleaner so they can work the most distance-efficient and time-efficient route. This will save driving time and fuel so we could pass along the value savings to the clients.
They are going to contact you 24 hours just before your work is due to start out and they will provide you an arrival window for our tech to visit.
When this should change, you're going to be informed in advance so you don't have to wait around for. A lot of our work is done without the need of the client staying at home too.
Upon arrival the cleaning specialist will introduce himself to you personally &, when you are home and also have the time, walk across the property together with you to show you problem areas.
Before we start off, we just take photographs of all of the key regions we will be working in.
We start with the roofing, clearing it down of debris, leaves & shingle grit, we use a blower to do this, and also use shovels to grab large heaps of fallen leaves.
All our gutter cleaners do the job with high standards of cleanliness all through the job. They will next start cleaning the rain gutters utilizing scooping equipment and bag up as they clear, this means absolutely no clutter is left on to the ground to clean up later or have blow away.
Right after the roof & rain gutters are cleaned & cleared, we move onto inspecting the downpipes. We've specialized tools for the cleaning and clearing up of these. Frequently obstructions could be undetected & unseen. We clean up all these obstructions for you personally.
Once the work is done, we take images of it and e-mail them to you.
Furthermore, we deliver our invoices and bills by e-mail and you may choose to pay us by check, hard cash, bank transfer, or payment link in protected email, - also you can pay off by credit card over the telephone if you like
You will receive a call from our company after the work has been completed to be sure you are happy with all the work and also that the task was done to the very high standards that we promise.
Because we're perfectionists and carry out our cleaning work to exacting standards, we're more comfortable providing a 45-days no block warranty.
In the event that you are not satisfied for whatever reason, we are going to gladly return and fix the issue.
