Our Standard Operating Procedures
To begin with, the minute you do make the first call, you will end up connected with one of our dispatchers positioned in Charlotte County. Our dispatchers have got years of practical experience in gutter cleaning and can give you the best help & assistance.
We use satellite imagery to examine your house & discuss when your gutters were previously cleaned out and what condition they are in currently.
With this particular details we can provide you with a fixed-price cost for rain gutter and downspout cleaning as well as cleaning any kind of debris or perhaps leaves and twigs off the rooftop.
You will receive a copy of the offer with all of the paperwork right at the end of your phone call and this will validate exactly what we are going to carry out, when we're gonna get it done & exactly how much it's going to cost you.
Our appointment scheduling team who has got the obligation to make certain all of our jobs are done punctually, they are responsible for figuring out the best paths for our gutter cleaners so that they can attend the jobs within the most time & distance-efficient route, conserving gas and time driving permits us to give you the greatest value.
They will contact you 24 hours just before your job is due to start and they'll give you an arrival time frame for our professional to attend.
Upon arrival the cleaner is going to introduce himself to you personally &, if you are home and have the time, walk across the property or home with you to let you know the trouble spots.
Before commencing on the cleaning, photos are taken of the major areas that will be worked on.
The roofing is cleaned of dirt, roofing shingle grit & fallen leaves first of all, utilizing an electrical blower as well as a scoop to gather big leaf bundles.
For superior quality benchmarks, after the full cleaning & clear of your home's roofing, we go to the rain gutter, removing leaves and debris from it utilizing tools like trowels and collecting tools, we place all of this in bags since we clean the workspace, next, we will take those bags along with us this means you don't really need to take care of them
After the roof and gutters are cleaned & cleared, we begin checking the downpipes. We have got specific tools for the cleaning and clearing up of them. Frequently blockages can be undetectable and hidden. We clean up these blockages for you personally.
When the job is done, we take pictures of it and then send them an email to you.
You will additionally get invoices and billsby e-mail so that you can pay off by cash, safe email payment url, check, or bank transfer. If you like, you can even pay over the telephone using a charge card.
Once all is finished, we call up our clients and get their point of view of the job in order to ensure that the job was done as expected and also the best quality our company offers
Should our work not really meet up with & exceed your anticipations, we are going to show up at your house in Chevy Chase to treat the problem with no fuss.
At Ken's Gutters, we are perfectionists and therefore are very happy to provide every customer a 45-days assurance.
Our service plan delivers routine scheduled cleaning of gutters & downpipes to help keep your residence protected. We are going to visit 2 to 4 times every year based upon your gutter layout and roof type and also what types of trees are near your house.
