Our Standard Operating Processes
First off, as soon as you make your first call, you'll be connected to one of our dispatchers located in Lake County. Our dispatchers have got several years of practical experience in gutter cleaning and can give you the best help and assistance.
We will measure your house using satellite images and having a brief discussion together with you about the condition of your gutters and when they were previously cleaned.
Using this details, we will provide a fixed price bill to clean your gutters & clearing your downspouts, and when probable, additionally cleaning the leaves and debris from the roofing.
You will receive a copy of the offer with all the documents towards the end of the call and this will confirm exactly what we're going to perform, when we are gonna do it & exactly how much it is going to cost.
Our scheduling team will likely have earlier worked the right route for them, so that they can arrive at the work promptly and most cost efficient which will permits us to provide the best service and very best value saving on gas and time.
Our gutter cleaning specialist will call you 24 hours before your job start day and is going to inform you their arriving time.
Immediately after arrival the cleaner will introduce himself to you and, when you're home and have the time, walk around the property with you to let you know the troublesome areas.
Prior to starting on the cleaning work, pictures are taken of your key areas that'll be worked on.
The project starts on the roof, cleaning all the remains of leaves, dirt and tiny rocks. To do this process, we make use of a blower as main device, amongst the other equipment we could mention scoops to collect large bundles of leaves
After the roof is cleaned, we are going to take out debris and leaves from the gutter using scooping tools and trowels. All the debris is neatly packaged up while we work. Absolutely nothing gets tossed on the floor or left on the roof.
After the roof and rain gutters are cleared and cleaned, we move onto checking the downspouts. We've got specific tools for the cleaning and clearing of them. Frequently blockages can be invisible and unseen. We clear out all these obstructions for you personally.
As soon as the job is complete, we will take images of it and then send them an email to you personally.
You will also receive by email, a receipt & invoice for the work performed. There are several approaches to pay. You may pay by credit card over the phone if you wish or you can choose the payment link within the email, by bank transfer, by cheque or by cash.
As soon as all work is finished, we contact our clients and always check their point of view of the work to be sure that the task was finished as expected and also the highest quality we offer
