Our Standard Operating Procedures
First of all, when you contact us, you will be in touch with one of our very own Hillsborough County based despatchers, our gutter cleaning despatchers have several years of experience in the business and offer professional guidance and service.
We are going to examine your home utilizing satellite imagery and having a brief talk together with you about the condition of the rain gutters and information on when they were previously cleaned out.
With this information we are able to provide a fixed-price cost for gutter and downpipe cleaning as well as cleaning up any clutter or leaves and twigs off the rooftop.
Following the call you will receive an e-mail along with full written documents. We will affirm the cost provided over the telephone and also the bid, detailing the break-down of price, exactly what work will be performed and when we can do the job.
Our appointment scheduling team will likely have previously worked the right route for them, so that they can easily arrive at the work immediately and most cost efficient which will allows us to provide you with the very best services & very best cost saving on gasoline as well as time.
Our team will phone you 24 hours prior to the cleaning services start the work and will give you an time gap for our specialist team appears, although a lot of our jobs are performed when the client isn't home
The cleaning specialist will always introduce himself to you personally on arrival, and when you have got time, we will walk around the property together with you and you may indicate any troublesome areas.
We are going to take photos of the key working section before commence with the task.
The roof is cleaned out of debris, shingle grit and fallen leaves to begin with, employing an electrical blower along with a scoop to get together large leaf heaps.
For top quality standards, after the full cleaning and clear of the roof, we turn to the rain gutter, clearing leaves and debris from it utilizing specific tools like trowels & collecting tools, we place all of this in baggage since we clean the work area, and then, we are going to carry those sacks along with us so you do not need to deal with them
Now, with all the rain gutters all cleaned, we turn to check the condition of the downspouts, to see if they're free of obstructions & full clear, our staff is well equipped with the proper tools to get rid of obstacles that could be a problem for the water to move, in addition, we are capable to locate blockages that may not be obvious or visible at first look
Once done we take photographs of our completed job & show those with you through e-mail.
You will also get invoices and billsby e-mail so that you can pay off by hard cash, safe e-mail payment link, bank transfer, or check. If you like, you can also pay over the phone with a charge card.
As soon as all work is completed, we contact our customers and get their opinion of the work in order to ensure that the task was finished as you expected and also the top quality we provide you with
Because we're perfectionists and execute our cleaning to accurate standards, we're comfortable giving a 45-day no blockage guarantee.
In the event you are unsatisfied with the work which has been undertaken, we're going to be sure to support and address your issues with no problem
