Our Standard Operating Processes
First of all, whenever you call us, you will be connected with one of our very own Nassau County centered despatchers, our gutter cleaning despatchers have several years of working experience in the industry and offer expert guidance & services.
We are going to assess your household using satellite images and having a brief conversation with you relating to the condition of the rain gutters and information on when they were last cleaned.
A fixed price will then be presented to you for the cleaning of your roof structure when possible and clearance and cleaning up of the rain gutters and downpipes all-around your house.
Following the telephone call you will get an e-mail with complete written documentation. We will confirm the cost given over the telephone along with the bid, describing the break-down of price, exactly what work is going to be undertaken and when we will get the job done.
Our appointment scheduling team who has got the duty to make sure our jobs are completed punctually, they happen to be in command of working out the best paths for our gutter cleaners so that they can show up at the jobs in the most time & distance efficient route, conserving gas and time driving allows us to provide you with the best value.
You will receive a call 24 hours prior to the scheduled job to provide you with a window of arriving time when the tech is going to be there.
The cleaner will always introduce himself to you upon planned arrival, and when you have got time, we're going to walk around your property along with you and you could point out any troublesome areas.
Before commencing on the cleaning, photos are taken of your key areas that'll be worked on.
The rooftop is cleaned out of dirt, roofing shingle grit & fallen leaves to begin with, utilizing an electric blower and a scoop to get together big leaf heaps.
As soon as the roofing is cleaned out, we're going to eliminate debris and fallen leaves from your gutter utilizing collecting tools and trowels. All the debris is nicely bagged up while we work. Nothing gets thrown on the ground or left on the roof.
With the gutters all clear we proceed to the downpipes, checking that they're totally free and clear of obstructions, we bring specific equipment and tools to clear any kind of obstructions that may be there, we will also identify obstructions that may not be obvious at initial look.
As soon as the job is all done we will take photographs of all the work done and also will share all these with you through e-mail. You will then be able to observe the pre and post.
You will additionally get invoices and receiptsby e-mail so that you can pay out by hard cash, safe e-mail payment url, bank transfer, or check. If you like, you may also pay over the telephone with a card.
Once all work is completed, we contact our customers and get their thoughts and opinions of the job in order to make sure that the job was done as you expected and with the best quality we provide you with
We are going to guarantee a 45-day no clog, as we know our job is going to be conducted to the top notch standard.
