Our Standard Working Procedures
To begin with, whenever you call us, you'll be connected with one of our Bay County based despatchers, our rain gutter cleaning despatchers possess many years of experience in the business and give expert guidance and services.
We then will check at your house employing satellite images & check with you when they were previously cleaned, and the condition of the rain gutters.
By using this information we're going to give you a price customized to you to clean out your rain gutters and downspouts and if feasible we will clear the leaves & debris out of your roof.
Following your telephone call you will get an email with full written documentation. We will affirm the cost given over the telephone and also the bid, detailing the break-down of price, what job is going to be performed and when we can do the job.
Our scheduling team who has the responsibility to make certain all of our jobs are carried out immediately, they will be in charge of figuring out the very best paths for our gutter cleaners in order to be present at the tasks within the most time & distance-efficient path, saving gasoline and time driving permits us to give you the greatest value.
You will get a telephone call 24 hours before the scheduled job to provide you with a window of arriving time when the technician is going to be there.
Be confident that when for any reason this changes, you'll be informed beforehand, helping you save the wait, however, the majority of our jobs are carried out when the customer is not in the house.
If you are home when the rain gutter cleaning specialist arrives, he's going to introduces himself and ask you to walk all around the residence with him pointing out any critical problem areas to address.
Prior to the beginning of the job we will take photographs of the rain gutters & roofing and of the work going to be done.
The work commences on the roof, clearing all the remains of leaves, dust & gravel. To do this process, we make use of a blower as main tool, among the other tools we can mention scoops to pick up huge heaps of leaves
For high quality benchmarks, right after the complete cleaning and clear of your roof, we proceed to the rain gutter, cleaning leaves/twigs & debris from it utilizing specific tools such as trowels & collection tools, we place all of this in bags since we clean the workspace, after that, we are going to carry those sacks along with us this means you don't need to take care of them
The next step is examining your downpipes & making sure there are no clogs or obstructions. We utilize special tools and equipment to take care of blockages and we could also find blockages which are not always visible initially.
We will send an e-mail with photos of the locations which were cleaned as soon as the work is finished.
Additionally by e-mail, we deliver our invoices for the service charge, for payments procedure, we provide you different choices, as cheque, cash, bank transfer, or payment url via a secure email, furthermore, you may use your mobile phone to pay by credit card
We generally contact our clients after completion of the task to ensure they're happy with the high standards we attempt to offer.
At Ken's Gutters, we're perfectionists and therefore are happy to give every client a 45-day promise.
Should you be unsatisfied with all the work which has been carried out, we are going to be sure to support & resolve your issues with no hassle
