Our Typical Operating Procedures
To begin with, whenever you contact us, you will be in touch with one of our very own Leon County centered despatchers, our rain gutter cleaning despatchers have got many years of working experience in the business and provide professional support & services.
We are going to establish together with you the previous time your gutters were cleaned and cleared and using satellite images we will discuss & access your home.
A set price will then be presented to you personally for the cleaning of the roofing when possible & clearance & cleaning up of your rain gutters & downpipes all around your property.
You will get a copy of the offer with all of the documentation right at the end of your call and this would confirm exactly what we are going to perform, when we are going to get it done and how much it is going to cost you.
We've got a staff specialized on work schedules & timelines, they ensure that our work are executed promptly, they are responsible of the routes the gutter cleaners take, so, their role is locate the right route to the needed places to save time and use the most effective route, by doing this, not simply gasoline cost is actually saved but gives to you effective cost.
Our gutter cleaning professional will phone you 24 hours prior to your work commence day and is going to let you know their arrival time.
Be confident that when for whatever reason this changes, you will be alerted in advance, helping you save the wait, however, the most of our jobs are performed when the customer is not in the house.
If you are home when the gutter cleaner arrives, he's going to introduces himself as well as ask you to walk all around the residence with him pointing out any kind of key troublesome areas to address.
Prior to the beginning of the work we take pictures of the gutters as well as roof and of the job about to be undertaken.
The job starts on the roof, cleaning up all of the remains of fallen leaves, debris & stones. To do this process, we make use of a blower as primary device, among the list of other tools we can point out scoops to collect huge heaps of leaves
After the roofing is cleaned, we're going to eliminate debris and leaves from the gutter utilizing scooping tools and trowels. All of the clutter is properly bagged up while we work. Nothing gets thrown on to the floor or left on the roof.
Now, with all the gutters totally cleaned out, we turn to check the state of your downspouts, to find out if they're free from obstructions & full clear, our company is fully equipped with the right tools to eliminate blockages that can be a problem for the rain water to move, furthermore, we are capable to locate obstructions that will not be apparent or visible at the initial look
When the job is done, we will take images of it & send them an email to you.
We also issue our bills and invoices by e-mail and you could opt to pay us by cheque, cash, bank transfer, or settlement link in protected email, - you can also pay by credit card over the telephone if that suits you
As soon as all work is done, we contact our clients and get their opinion of the job in order to be sure that the job was done as expected and also the high quality we provide you with
If you are not happy for whatever reason, we are going to happily come back and fix the problem.
At Ken's Gutters, we are perfectionists and therefore are very happy to offer each customer a 45 day warranty.
