Precisely How Our Process Works
Contact us and you'll be connected with one of our local Lake County despatchers who has got loads of experience and will be capable to offer professional guidance.
We are going to evaluate your household using satellite images and having a brief talk together with you relating to the condition of the rain gutters and information on when these were previously cleaned out.
Using this information, we will give you a set price bill for cleaning your gutters & clearing your downpipes, and if possible, additionally cleaning the leaves & debris from the roof structure.
Following your telephone call you will receive an e-mail with complete written paperwork. We will confirm the cost provided over the phone and the bid, describing the break-down of price, precisely what job will be performed and when we can get the job done.
All of our jobs are carried out immediately because of our experienced appointment scheduling team who will determine the very best route for our gutter cleaner so they can work the most time-efficient and distance-efficient path. This saves driving time & gasoline so we could pass along the value savings to our customers.
You will receive a phone call 24 hours before the scheduled task to provide you a window of arrival when the professional is going to be there.
Quite often our tasks are finished whilst the client has gone out since we are just working on the outdoors of your home. However if you are staying in for us we are going to contact you if for any reason in the event the timing varies.
Immediately after arrival the cleaner will introduce himself to you and, if you are home and have the time, walk across the property with you to show you trouble spots.
Before beginning on the cleaning, photos are taken of your major areas that will be worked on.
We will then initially utilize the foliage blower to clean off dirt & fallen leaves from your roof so all this cleared prior to cleansing the rain gutters. All leaves will be collected with the shovels & bagged up.
With all the roof structure clean and clear, we proceed to the gutter, getting rid of leaves and debris with trowels & scooping devices, we bag up all of this dirt once we clean up it, we don't leave it on the rooftop or drop it to the ground beneath - we do the job to the highest benchmarks of cleanliness
Right now, with the rain gutters all cleaned, we proceed to examine the state of the downspouts, to determine if they're free of obstructions & 100 % clear, our team is well-equipped with the proper tools to clear out obstacles that could be a problem for the rain water to flow, in addition, we are able to detect obstacles that won't be apparent or visible at the initial look
Once the work is done, we take images of it and then send them an email to you personally.
Also by email message, we send our invoices for the service cost, for payments method, our company offers you different choices, as hard cash, cheque, bank transfer, or payment url through a secure email, also, you can use your phone to pay by credit card
As soon as all is completed, we contact our customers and get their point of view of the job in order to make sure that the task was done as expected and also the high quality we offer
We are going to return to your residence, with no hassle, and fix any issues when we have not exceeded your anticipations.
At Ken's Gutters, we're perfectionists and so are thrilled to give every customer a 45 day promise.
