Our Standard Operating Procedures
To begin with, whenever you call us, you will be in touch with one of our Walton County based despatchers, our gutter cleaning despatchers have got many years of working experience in the business and give expert help and services.
We use satellite imagery to assess your residence & explore when your gutters were last cleaned and what condition they are in at present.
Using this details we are able to give you a fixed-price charge for gutter & downspout cleaning and also cleaning up any kind of debris or leaves from the roof.
You will get a duplicate of the bid and complete documentation by email soon after the call, this shows just what we're going to carry out, when we will perform it, and how much it will cost you
Our appointment scheduling staff who has the duty to ensure our tasks are done immediately, they happen to be in command of figuring out the best routes for our gutter cleaners in order to attend the jobs within the most time & distance efficient route, saving gasoline and time driving allows us to give you the best value.
They are going to call you 24 hours just before your job is due to begin and they can provide you with an arrival time frame for our professional to attend.
If this should change, you'll be informed upfront so that you don't need to wait around for. Many of our tasks are done without the need of the customer being residence too.
The cleaning service professional will, with no exception, introduce himself to you personally, so if you're readily available, they are going to request to you personally be taken around the property or home & describe any issue that he could possibly detect.
We will take photographs of the major of the working spot before we commence with the job.
The task starts on the roofing, clearing all of the remains of leaves, dust and stones. For this particular process, we make use of a blower as main device, among the various other equipment we could point out scoops to pick up huge bundles of leaves
As soon as the roof structure is cleaned, we're going to clear away debris & leaves/twigs from the rain gutter using collecting tools & trowels. All the debris is properly bagged up while we do the job. Nothing gets thrown on the ground or left on the rooftop.
Right after the roofing and gutters are cleaned and cleared, we move onto checking the downpipes. We have got special equipment for the cleaning and clearing of them. Very often blockages can be undiscovered and unseen. We clear away these blockages for you.
We are going to send you an e-mail with photos of the spaces that were cleaned once the work is done.
Furthermore, we issue our invoices through e-mail and you may opt to pay us by cheque, cash, bank transfer, or settlement link in safe e-mail, - you may also pay by visa or mastercard over the telephone if you like
After all work is completed, we get in touch with our clients and check their opinion of the job in order to be sure that the task was done as expected and also the high quality we provide you with
At Ken's Gutters, we are perfectionists and are happy to offer each and every client a 45 day assurance.
