How Our Process Works
To start with, the moment you do make your first call, you will be connected with one of our dispatchers located within St Johns County. Our dispatchers have years of working experience in gutter cleaning and will provide you with the very best guidance & services.
Then we will check at your residence using satellite imagery & discuss with you when these were last cleaned out, along with the condition of the gutters.
By using this data, we will provide a set price invoice to clean your rain gutters and clearing your downpipes, and when possible, also cleansing the leaves & clutter from the roof.
You will get a copy of the offer with all the documents right at the end of your phone call and this would confirm exactly what we are going to complete, when we are going to get it done and exactly how much it is going to cost.
Our scheduling staff who has got the obligation to make certain all our tasks are done promptly, they are responsible for working out the right paths for our gutter cleaners to allow them to show up at the jobs in the most time and distance efficient route, saving gas and time driving allows us to give you the best value.
Our team will call you 24 hours before the cleaning services begin the work and can give you a time gap for the technician team appears, although a lot of our jobs are completed when the customer isn't at home
The cleaner will always introduce himself to you personally on arrival, and when you've got time, we're going to walk around the residence with you and you may discuss any problem areas.
Before commencing on the cleaning work, photos are taken of the main areas that'll be worked on.
The roofing is cleaned of dirt, roofing shingle grit and leaves first of all, using an electric blower along with a scoop to get together large leaf heaps.
With all the roof structure thoroughly clean & clear, we move to the rain gutter, removing leaves/twigs & dirt with trowels and scooping tools, we bag up all of this debris as we clear it, we don't leave it on the rooftop or throw it to the floor underneath - we work to the highest standards of cleaning
Our next stage is examining your downpipes & ensuring there are no clogs or blockages. We use special tools and equipment to address obstructions and then we could also locate blockages which are not always noticeable on the outside.
Once complete we take photos of our carried out work & show those with you by email.
Additionally, you will receive bills and invoicesby e-mail so you can pay out by cash, secure e-mail payment url, bank transfer, or check. If you prefer, you can also pay over the phone using a card.
We always get in touch with our clients after completion of the project to make certain they're satisfied with the highest benchmarks we strive to offer you.
In the event that you are not satisfied for whatever reason, we will gladly return & fix the problem.
