Our Standard Operating Processes
Firstly, when you contact us, you'll be connected with one of our very own Lake County centered despatchers, our rain gutter cleaning despatchers have years of experience in the industry and give professional guidance and services.
We are going to determine together with you the previous time your rain gutters were cleaned and making use of satellite pictures we will look at and view your household.
By using this data, we're going to give you a fixed price bill to clean your rain gutters & clearing your downspouts, and if possible, also cleaning the leaves and rubble from your roof structure.
You will receive a copy of this bid & complete documentation by e-mail soon after the call, this shows just what we will undertake, when we will perform it, and just how much it will cost you
We've got a staff specialized on work schedules & timeframes, they will ensure that our work are performed punctually, they are responsible of the routes that the gutter cleaners take, so, their task is locate the right path to the necessary locations to save time and take the most effective route, with this, not simply gas cost is saved but gives to you effective cost.
The team will phone you 24 hours prior to the cleaning service start the job and will give you a time gap for the technician team appears, although a lot of our jobs are performed when the customer is not at home
Quite often our jobs are performed whilst the client is out as we are simply just working on the outdoors of the house. However if you are staying in for our team we're going to contact you if for whatever reason if the timing varies.
Upon arrival the cleaner is going to introduce himself to you personally and, if you are home and have the time, walk around the property together with you to let you know the problem areas.
Before beginning on the cleaning work, photographs are taken of the important areas that are going to be worked on.
The project starts at the roof structure, cleaning up all of the remains of leaves, dirt & gravel. For this particular job, we use a blower as primary tool, among the various other tools we can point out shovels to collect large bunches of leaves
When the roofing thoroughly clean & clear, we go to the rain gutter, taking away leaves/twigs & dirt with trowels and scooping tools, we bag up all of this dirt when we clean up it, we don't let it sit on your roof or dump it to the floor beneath - we work to the highest benchmarks of cleanliness
Our next step is examining your downspouts and ensuring there aren't any clogs or blockages. We use specialized equipment to address obstructions and then we can also locate blockages which aren't always obvious at first glance.
As soon as the job is finished we will take photos of all the job done and also will present all these with you by email message. You will subsequently be able to view the pre and post.
In addition, we issue our bills by e-mail and you may elect to pay out us by check, hard cash, bank transfer, or payment link in protected email, - you can also pay off by visa or mastercard over the phone if you want
You will get a call from our company after the job has been concluded to be sure you are satisfied with the work and that the task was done to the highest standards which we guarantee.
At Ken's Gutters, we're perfectionists and are pleased to provide each client a 45-days assurance.
If you're unhappy with all the work which has been carried out, we will be sure to support & correct your issues with no problem
