Our Typical Operating Processes
Firstly, once you contact us, you'll be in touch with one of our Pinellas County based despatchers, our gutter cleaning despatchers have several years of practical experience in the business and provide expert guidance & service.
We use satellite imagery to evaluate your premises and discuss when your gutters were last cleaned and just what condition they're in at present.
A set price will be provided to you personally for the cleaning of the roof whenever possible and clearance & cleaning of your gutters and downpipes around your property.
You will receive a duplicate of the bid with all of the paperwork towards the end of the call and this will validate precisely what we will undertake, when we are gonna do it and just how much it will cost.
Our appointment scheduling team will likely have earlier worked the right route for them, so that they can arrive at the job punctually and most cost effective which will allows us to provide you with the top services & very best value saving on fuel and time.
They are going to contact you 24 hours before your job is due to start and they will give you an arrival window for our specialist to visit.
Right after arrival the cleaner is going to introduce himself to you personally and, if you are home and also have the time, walk all around the property with you to show you troublesome areas.
Before the start of the project we take photos of your rain gutters & roof and of the job about to be carried out.
We start out with the roof, cleaning it down of debris, leaves and roofing shingle grit, we make use of a blower to achieve this, and also make use of shovels to grab large bundles of fallen leaves.
With the roof clean and clear, we proceed to the gutter, removing fallen leaves & debris with trowels & scooping tools, we bag up all of this rubble once we clean up it, we don't leave it on the roofing or put it to the ground below - we work to the very best standards of cleanliness
Now, with the gutters all cleaned out, we turn to examine the condition of the downspouts, to see if they're free from obstructions & full clear, our team is well-equipped with the proper tools to remove blockages that will be a problem for the water to flow, in addition, we're capable to identify obstacles that won't be noticeable or visible at the initial look
When the job is all done we take pictures of all of the work done and also will present these with you through email message. You will subsequently be able to view the pre and post.
You will additionally receive billsby e-mail so that you can pay by cash, safe e-mail payment url, bank transfer, or check. If you like, you may also pay over the phone with a charge card.
Once all is done, we call our customers and always check their point of view of the job in order to make sure that the job was done as expected and also the top quality our company offers
We are going to come back to your house, without fuss, and remedy any issues when we haven't exceeded your anticipations.
At Ken's Gutters, we're perfectionists and so are pleased to offer every client a 45-day guarantee.
