Our Standard Working Procedures
First of all, once you contact us, you'll be connected with one of our very own Indian River County based despatchers, our rain gutter cleaning despatchers have years of working experience in the business and provide professional help and services.
We will establish with you the last time your gutters were cleaned and cleared and utilizing satellite images we are able to look at & view your house.
By using this information, we will provide you with a fixed price invoice for cleaning your rain gutters & clearing the downspouts, and if possible, also cleaning the leaves and rubble out of your roof.
Following the phone call you will receive an email along with complete written documents. We will affirm the cost given over the phone along with the bid, outlining the break-down of charge, what work is going to be carried out and when we can get the job done.
We have a staff specialized on work schedules & timeframes, they make certain that our work are performed promptly, they are responsible of the routes that the gutter cleaners take, so, their task is locate the ideal path to the necessary places in order to save time and take the most effective route, by doing this, not just fuel cost is actually saved but gives to you effective cost.
Our gutter cleaning tech will call you 24 hours prior to your work commence day and is going to tell you their arriving time.
Be confident if this varies for whatever reason you'll be told well before time, helping you save from waiting for us, although many of our work is performed when the customer isn't home
The cleaning professional will always, with no exception, introduce himself to you, and if you are readily available, they are going to request to you be taken across the property and explain any issue he could possibly detect.
Before starting on the cleaning work, pictures are taken of the important areas that'll be worked on.
The roof is cleaned out of dirt, roofing shingle grit and fallen leaves first of all, using an electrical blower as well as a scoop to collect big leaf bundles.
For superior quality standards, following the full cleaning & clear of your roof, we turn to the rain gutter, cleaning fallen leaves & debris from it utilizing specific tools such as trowels & collection tools, we place all of this in bags as we clean the work area, after that, we are going to carry those bags along with us this means you aren't required to take care of them
With the gutters all clear we proceed to the downspouts, checking they are totally free and clear of blockages, we bring tools and special equipment to clean any blockages that might be there, we could also locate obstructions that might not be visible at first look.
We will send an e-mail with photographs of the locations which were cleaned out as soon as the work is finished.
Furthermore, we deliver our bills through email and you could elect to pay out us by cheque, hard cash, bank transfer, or payment link in safe email, - also you can pay off by visa or mastercard over the phone if you like
Once all is completed, we get in touch with our customers and check their opinion of the job to make sure that the job was done as expected and with the high quality our company offers
At Ken's Gutters, we're perfectionists and are very happy to give every client a 45-day assurance.
