Our Standard Operating Procedures
To begin with, once you contact us, you'll be in touch with one of our very own Polk County based despatchers, our rain gutter cleaning despatchers have several years of practical experience in the business and give professional help and service.
We're going to establish with you the last time your rain gutters were cleaned and cleared and utilizing satellite pictures we can discuss and access your house.
Using this data we will provide a price tailored for your requirements to completely clean your rain gutters and downspouts and when achievable we are going to clean up the leaves and rubble from the roof structure.
Following the phone call you will get an e-mail along with complete written paperwork. We're going to affirm the cost given over the phone and the bid, outlining the break-down of cost, precisely what job is going to be undertaken and when we can finish the work.
All of our jobs are completed immediately thanks to our experienced scheduling staff who will discover the best route for the gutter cleaner to allow them to work out the most time-efficient and distance-efficient path. This saves driving time and gasoline so that we could pass on the cost savings to the clients.
You will get a telephone call 24 hours ahead of the scheduled task to provide you with a window of arriving time when the professional is going to be there.
If you're home when the rain gutter cleaner arrives, he will introduces himself and request you to walk across the property with him mentioning any kind of key problem areas to address.
Prior to the beginning of the project we take photographs of your gutters and roofing and of the job about to be carried out.
We start with the roof, cleaning it down of leaves, debris and roofing shingle grit, we make use of a blower to accomplish this, as well as make use of scoops to pick up big heaps of leaves.
All our gutter cleaners work with high benchmarks of cleanliness during the job. They are going to next commence cleaning the rain gutters utilizing scooping tools & bag up while they clear out, which means zero mess is left on to the ground to eliminate later or have blow away.
Right now, with the rain gutters totally cleaned, we turn to examine the condition of your downspouts, to determine if they're free of obstructions and full clear, our company is well-equipped with the proper tools to get rid of obstructions that will be a problem for the rain water to move, furthermore, we are capable to detect obstructions that will not be noticeable or visible at first look
When the job is finished we will take photographs of all of the work done and also will share these with you by e-mail. You will then be able to see the before and after work.
Additionally, you will get by email, a receipt & invoice for the work completed. There are lots of ways to pay. You may pay by card over the phone if you prefer or you can choose the payment url in the email message, by bank transfer, by cheque or by hard cash.
We call all of our customers following the job has been carried out to make sure that the job was completed towards the highest benchmarks expected from us
Mainly because our superior quality work and have very high benchmarks on cleaning, we could offer you a 45 days assurance of no blockages
If you are not delighted for whatever reason, we are going to happily revisit & fix the issue.
