Our Standard Working Procedures
Our Highlands County based despatchers have got years of practical experience and they will give professional help & assistance right from the minute you call up.
We will establish together with you the last time your rain gutters were cleaned and utilizing satellite images we will examine & view your home.
With this particular details we are able to offer you a fixed-price cost for gutter & downpipe cleaning as well as cleaning up any kind of debris or perhaps leaves and twigs from the roof.
You will receive a duplicate of this bid and complete documentation by email right after the phone call, this confirms exactly what we will complete, when we will do it, and exactly how much it will cost you
We've got a team specialized on work schedules and timelines, they will make certain that our work are executed immediately, they are accountable of the routes that the gutter cleaners take, so, their role is find the best route to the needed locations to save lots of time & use the best route, with this, not simply gas cost is actually saved but provides to you personally effective cost.
You will receive a phone call 24 hours ahead of the scheduled task to give you a window of arrival when the tech will be there.
Immediately after arrival the cleaner is going to introduce himself to you personally &, if you're home and have the time, walk around the property together with you to let you know the troublesome areas.
Before the start of the project we will take photos of the gutters and also roofing and of the job going to be carried out.
We commence with the roof structure, cleaning it down of debris, leaves & shingle grit, we make use of a blower to perform this, as well as utilize shovels to grab large heaps of fallen leaves.
With all the roof thoroughly clean and clear, we proceed to the rain gutter, taking away leaves/twigs & debris with trowels and scooping devices, we bag up all of this rubble when we clear away it, we don't leave it on the roof or throw it to the floor beneath - we do the job to the very best benchmarks of cleanliness
With all the gutters all clear we proceed to the downspouts, checking that they are totally free and clear of blockages, we have tools and special equipment to clean any obstructions that could be there, we could also discover obstructions that may well not be visible at first look.
As soon as the job is done, we take photos of it and send them an email to you.
Furthermore, we issue our invoices and bills through e-mail and you could choose to pay us by cheque, bank transfer, cash, or settlement link in secure e-mail, - also you can pay off by credit card over the phone if you like
As soon as all is finished, we call our customers and get their opinion of the work to be sure that the task was carried out as expected and with the highest quality our company offers
In the event that you are not pleased for any reason, we are going to happily return & remedy the matter.
At Ken's Gutters, we're perfectionists and therefore are happy to offer each client a 45-day guarantee.
