Our Typical Working Processes
Our Orange County based despatchers possess many years of experience and they will provide expert guidance & assistance from the minute you call up.
We then will check at your residence utilizing satellite images and speak with you when they were previously cleaned, along with the condition of the gutters.
By using this details, we're going to provide a set price invoice to clean your rain gutters & clearing the downspouts, and when possible, additionally cleaning the leaves and rubble from the roof structure.
You will get a copy of the bid & full documents by email immediately after the phone call, this confirms precisely what we will carry out, when we are going to do it, and exactly how much it will cost
Our scheduling staff who has got the duty to ensure our jobs are carried out immediately, they are responsible for figuring out the very best routes for our gutter cleaners to enable them to show up at the jobs within the most time and distance-efficient path, saving gasoline and time driving allows us to provide you with the best value.
They will call you 24 hours just before your job is due to start and they can provide you with an arrival time frame for our professional to visit.
Be reassured that when for whatever reason this changes, you're going to be notified up-front, helping you save the wait around, nevertheless, the majority of our jobs are carried out when the customer is not at-home.
If you are home once the gutter cleaner arrives, he's going to introduces himself and also ask you to walk across the property or home with him indicating any kind of major troublesome areas to deal with.
Prior to the beginning of the project we take photos of the gutters and also roofing and of the task going to be carried out.
We begin with the roof, cleaning it down of leaves, debris and shingle grit, we use a blower to accomplish this, and also make use of scoops to grab large heaps of leaves.
Once the roof is cleaned out, we are going to take out dirt & leaves from the gutter utilizing collecting tools and trowels. All of the debris is nicely packaged up as we do the job. Absolutely nothing gets thrown on to the floor or left behind on the rooftop.
Our next step is checking your downspouts and ensuring there are no clogs or blockages. We employ special tools and equipment to address obstructions and then we can also locate obstructions which aren't necessarily obvious at first glance.
Once the job is all done we will take photos of the work done and also will present all these with you through email message. You will then be able to observe the before and after.
In addition, we provide our receipts and invoices through e-mail and you might elect to pay us by check, bank transfer, hard cash, or settlement link in secure e-mail, - you may also pay by visa or mastercard on the phone if you like
We always contact our customers after conclusion of the task to make sure they are very pleased with the very high standards we attempt to offer.
At Ken's Gutters, we're perfectionists and so are pleased to provide each client a 45-day assurance.
We will revisit to your premises, without fuss, & remedy any kind of problems when we have not surpassed your expectations.
Our service plan gives you regular planned clearing of gutters and downspouts to help keep your household protected. We're going to visit 2 to 4 times each year based on your gutter style and rooftop type in addition to what types of trees are actually around your place.
