Our Standard Operating Procedures
To start with, the moment you make your first call, you will end up connected to one of our dispatchers situated in Indian River County. Our dispatchers have got many years of experience in gutter cleaning and will provide you with the best help and services.
We will evaluate your house using satellite images and having a quick talk with you relating to the condition of the rain gutters and information on when they were previously cleaned out.
Using this information, we are going to give you a fixed price invoice for cleaning your gutters & clearing the downspouts, and when probable, also cleansing the leaves & debris from the roof.
You will get a copy of the offer with all of the documentation right at the end of your phone call and this will confirm exactly what we are going to do, when we are going to get it done & just how much it will cost you.
Our appointment scheduling team will likely have earlier worked the very best route for them, so that they are able to reach the work quickly and most cost efficient that will permits us to provide the very best service & very best value saving on gas as well as time.
Our gutter cleaning technician will phone you 24 hours prior to your job start day and will tell you their arriving time.
If you are home once the rain gutter cleaning specialist arrives, he's going to introduces himself and request you to walk all around the property or home with him mentioning any major problem areas to take care of.
Before the start of the work we will take pictures of your rain gutters and also roof and of the task about to be undertaken.
The task commences at the roof structure, clearing all of the remains of leaves, dust and gravel. To do this task, we use a blower as primary device, amongst the other equipment we can point out scoops to collect large bunches of leaves
Our gutter cleaning specialists work with highest standards of cleanliness during the job. They're going to next begin cleaning the gutters using scooping equipment & bag up while they clear, this means hardly any clutter is left behind on the floor to clean up later or have blow away.
With the gutters all clear we proceed to the downspouts, checking that they're free and clear of obstructions, we have specific equipment and tools to clean any kind of obstructions that could be there, we can also detect obstructions that may not be visible at first look.
We are going to send an e-mail with pictures of all of the locations which were cleaned once the job is concluded.
In addition, we issue our invoices & bills by e-mail and you might opt to pay out us by check, cash, bank transfer, or settlement link in protected e-mail, - you may even pay off by credit card on the phone if you prefer
We call up each of our clients after the job has been carried out to make sure that the work was undertaken towards the high benchmarks anticipated from us
We are going to promise a 45 day no block, since we know that our job is going to be carried out towards the great standard.
We will return to your premises, with no fuss, and fix any concerns if we have not surpassed your anticipations.
Our service plan delivers regular scheduled cleaning up of rain gutters and downspouts to maintain your property protected. We're going to visit 2, 3 or 4 times a year based upon your gutter layout and roof structure type as well as what types of trees are near the house.
