Our Standard Operating Processes
First off, as soon as you make your very first call, you will be connected with one of our very own dispatchers positioned in Palm Beach County. Our dispatchers have many years of working experience in gutter cleaning and can give you the best guidance and assistance.
We use satellite imagery to evaluate your residence & speak about when your gutters were last cleaned out and what condition they're in at present.
Using this data we will provide a price customized for your requirements to clean your gutters & downspouts and if achievable we will clean the leaves and clutter from your roofing.
You will get a duplicate of this bid and full documents by e-mail immediately after the phone call, this confirms precisely what we are going to complete, when we will perform it, and how much it'll cost you
We have a team specialized on schedules & timelines, they ensure that our work are carried out promptly, they are accountable of the paths the gutter cleaners take on, so, their task is find the best path to the necessary places to avoid wasting time & take the most effective route, in this way, not simply gasoline cost is actually saved but provides to you personally effective cost.
Our team is going to phone you 24 hours before the cleaning services start the work and will give you a time gap for the specialist team appears, although a lot of our jobs are done when the customer isn't home
The cleaning specialist will introduce himself to you on arrival, and if you've time, we will walk around the property along with you and you can indicate any troublesome areas.
Before we start off, we take photographs of all the major places we will be doing work in.
The roof is cleaned of debris, roofing shingle grit and leaves to begin with, employing an electric blower plus a scoop to gather big leaf bundles.
With the roofing clean and clear, we go to the gutter, getting rid of leaves & debris with trowels and scooping tools, we bag up all this clutter once we clear away it, we don't let it stay on the rooftop or put it to the ground underneath - we do the job to the very best standards of cleanliness
The next action is looking at your downpipes and ensuring there are no clogs or obstructions. We utilize specialized tools to take care of obstructions and we can also locate blockages which aren't always visible at first glance.
When the work is complete, we take photos of it & e-mail them to you personally.
Additionally, you will receive receipts and invoicesby email so that you can pay off by hard cash, secure e-mail payment link, check, or bank transfer. If you like, you can also pay over the telephone using a visa or mastercard.
You will receive a call from our company after the job was completed to ensure you are satisfied with all the work and that the task was finished towards the highest standards which we guarantee.
At Ken's Gutters, we are perfectionists and are pleased to provide each and every customer a 45-day assurance.
We are going to return to your property, with no fuss, & fix any kind of problems when we have not surpassed your anticipations.
