Our Typical Operating Procedures
Our Santa Rosa County based despatchers have many years of working experience and they're going to provide expert support & assistance right from the moment you contact us.
We make use of satellite imagery to evaluate your house & explore when your gutters were previously cleaned out and just what condition they're in at present.
A set price will then be presented to you for the cleaning of the roofing whenever possible and clearance and cleaning up of your rain gutters and downspouts all-around your home.
Following your telephone call you will get an e-mail with full written documents. We will confirm the cost given over the phone and the bid, detailing the break-down of cost, precisely what job will be performed and when we will do the job.
Our appointment scheduling team will have earlier worked the right route for them, so that they can easily reach the job immediately and most cost effective which will allows us to provide the best services & very best cost saving on fuel and time.
The team will phone you 24 hours prior to the cleaning services start the work and will give you an time space for our specialist team appears, although many of our tasks are done when the customer isn't in the home
If you're home once the gutter cleaner arrives, he will introduces himself as well as request you to walk around the residence with him discussing any key troublesome areas to deal with.
Prior to the beginning of the project we take photos of the rain gutters and roof and of the job about to be carried out.
We begin with the roof, cleaning up it down of debris, leaves and shingle grit, we make use of a blower to do this, as well as utilize scoops to pick up large bundles of fallen leaves.
As soon as the rooftop is cleaned, we are going to eliminate dirt and leaves from your gutter using scooping tools and trowels. All of the clutter is neatly bagged up while we do the job. Absolutely nothing gets thrown on to the floor or left behind on the roof.
With all the gutters all clear we move to the downspouts, checking that they're free and also clear of blockages, we have specific tools and equipment to clear any kind of blockages that might be there, we will also detect blockages that may not be obvious at initial look.
When the work is finished we take photographs of the work done and also will share these with you by email message. You will subsequently be able to view the before and after.
You will also get by email, a receipt and invoice for the work completed. There are plenty of ways to pay. You are able to pay by card over the telephone if you wish or you can choose the payment url within the email message, by bank transfer, by cheque or by hard cash.
When all work is completed, we call our customers and check out their opinion of the work in order to ensure that the job was done as you expected and also the high quality we offer
