Our Standard Working Procedures
Firstly, whenever you contact us, you'll be connected with one of our Hillsborough County based despatchers, our rain gutter cleaning despatchers have years of practical experience in the industry and offer expert guidance and service.
We will figure out together with you the last time your gutters were cleaned and using satellite imagery we will look at and access your household.
Using this details, we will give you a set price invoice to clean your rain gutters and clearing your downspouts, and when probable, also cleansing the leaves and debris from your roof.
You will get a copy of the offer with all the paperwork right at the end of the call and this would validate exactly what we're going to undertake, when we are going to do it & exactly how much it is going to cost you.
Our scheduling team will have earlier worked the ideal route for our cleaners, so that they can reach the job quickly and most cost-effective which will permits us to provide you with the best services & best value saving on gas as well as time.
Our gutter cleaning tech will call you 24 hours before your work commence day and is going to let you know their arrival time.
Rest assured if this varies for any reason you'll be informed before time, saving you from waiting for us, although a lot of of our work is done when the customer isn't in the house
Immediately after arrival the cleaning specialist will introduce himself to you personally and, if you are home and also have the time, walk across the property together with you to tell you problem areas.
Before we start, we just take photos of all main places we will be doing work in.
We will initially utilize the leaf blower to clean off dirt and fallen leaves right from the roof structure so this all removed just before cleaning the rain gutters. All fallen leaves will be picked up with the shovels & bagged up.
For top quality standards, right after the complete cleaning and clear of your homes roof, we proceed to the rain gutter, cleaning fallen leaves and debris from that utilizing tools like trowels and collection equipment, we put all of this in bags since we clean up the workspace, and then, we will take on those bags along with us so you do not need to take care of them
With the gutters totally clear we go to the downpipes, checking they are free and also clear of blockages, we carry tools & special equipment to get rid of any obstructions that might be there, we could also locate blockages that may well not be visible at first look.
Once the work is finished we take photos of the work done and will present all these with you through e-mail. You will then be able to observe the before and after.
In addition, we deliver our bills through e-mail and you might choose to pay out us by cheque, cash, bank transfer, or payment link in secure e-mail, - you may even pay by visa or mastercard over the telephone if you prefer
When all work is completed, we contact our clients and get their opinion of the job in order to make sure that the job was completed as expected and also the highest quality we provide you with
At Ken's Gutters, we are perfectionists and are pleased to offer every customer a 45 day assurance.
In the event that you are not happy for any reason, we will happily come back & fix the problem.
