Our Standard Operating Procedures
To begin with, whenever you contact us, you will be in touch with one of our very own Hillsborough County centered despatchers, our gutter cleaning despatchers have years of practical experience in the industry and offer expert help & service.
We then will check at your residence employing satellite images & speak with you when they were last cleaned out, and also the condition of the gutters.
With this particular details we can provide fixed-price charge for rain gutter & downpipe cleaning and also cleaning up any kind of debris or leaves and twigs from the roof structure.
You will receive a duplicate of the bid & complete documentation by e-mail immediately following the phone call, this confirms just what we will carry out, when we will do it, and exactly how much it'll cost you
Our appointment scheduling staff who has got the duty to make certain all of our jobs are done promptly, they are responsible for figuring out the best routes for our gutter cleaners to enable them to be present at the tasks within the most time and distance efficient path, saving gasoline and time driving permits us to provide you with the greatest value.
The team will contact you 24 hours before the cleaning services start off the work and can give you an time gap for the professional team appears, although a lot of our tasks are performed when the client isn't home
If this should change, you'll be well informed in advance so you do not have to wait. A lot of our work is completed without the customer being house too.
The cleaning professional will always, without exception, introduce himself to you, and if you are available, they'll request to you be guided across the residence and describe any problem he could possibly spot.
Prior to the start of the project we take photographs of your gutters & roof and of the job about to be undertaken.
We begin with the roof structure, clearing it down of leaves, debris and shingle grit, we utilize a blower to get this done, and also use scoops to pick up big heaps of leaves.
With the roofing thoroughly clean & clear, we go to the rain gutter, getting rid of leaves/twigs and dirt with trowels & scooping tools, we bag up all of this rubble as we clear it, we don't let it stay on your roofing or put it to the ground beneath - we work to the very best standards of cleanliness
After the roof & rain gutters are cleared & cleaned out, we proceed checking the downspouts. We've got special tools for the cleaning and clearing of these. Frequently obstructions could be undetected & hidden. We clear away these obstructions for you personally.
When the work is all done we will take pictures of all the job done and also will present these with you through email message. You will then be able to view the pre and post.
Additionally by e-mail, we send our invoices for the service cost, for payments process, our company offers you different choices, as cheque, hard cash, bank transfer, or payment url through a secure email, furthermore, you can utilize your phone to pay by credit card
We call up each of our customers following the work has been completed to make certain that work was completed to the very high benchmarks anticipated of us
We are going to revisit to your premises, with no fuss, and fix any concerns when we have not surpassed your expected results ..
At Ken's Gutters, we're perfectionists and so are very happy to provide every customer a 45 day warranty.
